At PrimeHarbur, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and fair return and refund process as described below.

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1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The request is made within 14 days of delivery
• The product is unused, unworn, and in original packaging

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2. Non-Returnable Items

Certain items cannot be returned, including:

• Products that show signs of use or damage caused by the customer
• Items returned after the return period has expired
• Products without original packaging or accessories

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3. Refund Process

Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund
• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

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4. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

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5. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping charges are non-refundable

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6. Order Cancellations

Orders can only be cancelled before they are shipped. Once shipped, they must follow the return process.

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7. Contact Us

If you have any questions about refunds or returns, please contact us:

🌐 Website: https://zyndistributors.com/
📧 Email: Support@zyndistributors.com
📍 Address: 104 Valley Acres Dr, Whiteville, NC 28472
📞 Phone: +1 281 901 1088