At ZYN Distributors, we want every customer to have a smooth and satisfying shopping experience. If you are not fully satisfied with your order, please review our refund and return policy below.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The request is submitted within 14 days of delivery
• The product is unused and returned in its original packaging

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Used or damaged products caused by customer handling
• Customized or personalized event items
• Products returned after the return period has expired
• Items returned without original packaging or accessories

3. Refund Process

Once we receive and inspect the returned item:

• We will notify you regarding approval or rejection of the refund
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method used during purchase

4. Exchange Policy

We only replace products if they arrive damaged, defective, or incorrect. For exchange requests, please contact our support team for assistance.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product received was incorrect or damaged
• Original shipping charges are non-refundable

6. Order Cancellations

Orders may only be cancelled before shipment processing begins. Once an order has been shipped, it must follow the standard return process.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

🌐 Website: ZYN Distributors
📧 Email: Support@zyndistributors.com
📍 Address: 13 Lillian Terrace Woodbridge NJ 07095
📞 Phone: +1 848 242-0316